Aviation Jobs: Work for a Global Airline in Poland | VHR
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Aviation Jobs: Work for a Global Airline in Poland

Posted - 11 August, 2017



VHR is recruiting for exciting Aviation Jobs for bi-lingual Customer Service Agents to join one of the world’s fastest growing airlines at their Customer Contact Centre in Wroclaw, Poland.

VHR daje niezwykłą szansę dwujęzycznym przedstawicielom działu obsługi klienta, aby dołączyć do jednej z najszybciej rozwijających się linii lotniczych na świecie, w ich centrum obslugi klienta kontaktowym we Wrocławiu.


Due to the airline's operational requirements, the Customer Service Agents must be fluent in English and either German, French or Spanish language to be considered for the Aviation Jobs.

  Aviation Jobs Customer Service Poland  

About Your Job

The prestigious airline takes pride in delivering an unparalleled service to their passengers; successful applicants will therefore need to be confident in delivering a warm, positive, and professional customer service through both telephone and email. Full training will be provided.
Responsibilities of the Customer Service Agents:
  • Making new travel reservations
  • Making changes to existing travel reservations
  • Quoting correct fares & rules of carriage
  • Issuance/Re-Issuance of tickets
  • Processing Refunds
  • Offering best solutions to issues
  • Optimizing Passenger Satisfaction
  • Supporting E-Commerce and Frequent Flyer Program activities
Airline Jobs Customer Services Poland  

Working hours

This position is full-time and Customer Service Agents will be expected to work 8-hour shifts inclusive of Saturdays, Sundays and Bank Holidays. Flexibility is essential.
Successful candidates will be engaging & personable with an energetic personality and proven communication skills:  
  • High School qualified with a minimum of 2-years experience in customer service
  • University graduate with 6 months of customer service experience
  • Previous experience in reservations/ticketing ideal
  • Experience/Knowledge of Amadeus reservation programme ideal but not essential
  • Must be fluent in English and German or French

Please either apply online or send your CV through to alicia.ottey@v-hr.com. If your application for these Aviation Jobs has been successful you will hear back from us within the next 7 working days.


Visit http://v-hr.com/vacancies/ for more information about Aviation Jobs and vacancies in Aerospace, Engineering, Defence and Marine.

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